• All items are fully refundable if returned within 14 days. 15 days and over a credit note will be provided, that can be redeemed within 365 days.
  • All product items need to be returned for a credit or refund.
  • Refund terms starts when the parcel is delivered. 
  • If you are purchasing multiple dresses and one is out of stock, the delivered items still falls under the 14 days return policy.
  • Returned goods postage is the responsibility of the customer. We recommend a tracked service like www.parcel2go.com. It is not necessary to insure the goods.
  • Custom changes, colour fabrics and custom sizes cannot be refunded or exchanged.


  • If an item is deemed faulty on receipt of goods, we as the vendor need to be advised within 7 working days, for a full refund on exchange of goods. This needs to be done via email; hello@lillyandbo.co.uk.
  • We highly recommend ordering your dresses, for a special occasion at least 3 months before the required date.
  • When ordering next day or two day delivery, time frames are an estimate only.
  • If ordering for multiple girls, we may not always have the required size in stock, please allow 1-6 weeks for the correct size.
  • We recommend only ordering one size per child, we are happy to send the required new size FOC.
  • Exclusive Range - although our standard time frame is 30 days, please allow up to 8 weeks to receive your items.
  • Loox return vouchers cannot be used on the same item. The vouchers are for new dresses/orders only.