- All items are fully refundable if returned within 14 days. 15 days and over a credit note will be provided, that can be redeemed within 365 days.
- Refund terms starts when the parcel is delivered.
- If you are purchasing multiple dresses and one is out of stock, the delivered items still falls under the 14 days return policy.
- Returned goods postage is the responsibility of the customer. We recommend a tracked service like www.parcel2go.com. It is not necessary to insure the goods.
- When purchasing next day or two day delivery, time frames are an estimate only.
- Custom changes and colour fabrics are not able to be refunded.
- We highly recommend ordering your dresses, for a special occasion at least 3 months before the required date.
- When ordering next day or two day delivery, time frames are an estimate only.
- If ordering for multiple girls, we may not always have the required size in stock, please allow 1-6 weeks for the correct size.
- We recommend only ordering one size per child, we are happy to send the required new size FOC.
- Custom dresses - although our standard time frame is 15-35 days, please allow up to 6 weeks to receive your items.
- Loox return vouchers cannot be used on the same item. The vouchers are for new dresses/orders only.