- All items are fully refundable if returned within 21 days. 22 days and over a credit note will be provided, that can be redeemed within 365 days.
- Refund terms starts when the parcel is delivered.
- If you are purchasing multiple dresses and one is out of stock, the delivered items still falls under the 21 days return policy, if you require a longer period of time, please make contact to advise firstname.lastname@example.org.
- Returned goods postage is the responsibility of the customer. We recommend a tracked service like www.parcel2go.com. It is not necessary to insure the goods.
- Sale items, custom changes, colour fabrics and custom sizes cannot be refunded or exchanged.
If an item is deemed faulty on receipt of goods, we as the vendor need to be advised within 2 working days, for a full refund on exchange of goods. This needs to be done via email; email@example.com.
- Loox vouchers cannot be used on the same item. The vouchers are for new dresses/orders only.