• All items are fully refundable if returned within 21 days. 22 days and over a credit note will be provided, that can be redeemed within 365 days.
  • Refund terms starts when the parcel is delivered. 
  • If you are purchasing multiple dresses and one is out of stock, the delivered items still falls under the 21 days return policy, if you require a longer period of time, please make contact to advise hello@lillyandbo.co.uk.
  • Returned goods postage is the responsibility of the customer. We recommend a tracked service like www.parcel2go.com. It is not necessary to insure the goods.
  • Sale items, custom changes, colour fabrics and custom sizes cannot be refunded or exchanged.


  • If an item is deemed faulty on receipt of goods, we as the vendor need to be advised within 2 working days, for a full refund on exchange of goods. This needs to be done via email; hello@lillyandbo.co.uk.


  • Loox vouchers cannot be used on the same item. The vouchers are for new dresses/orders only.