You will not be able to use the returns portal, if your items were not returned within the 21-day returns period.
Please return the dresses to the address below. We recommend using a tracked service and keeping your tracking number, as this will allow you to monitor the parcel’s progress to our warehouse.
Once your items have been delivered to our warehouse, please allow up to 7 days for them to be processed. After this time, please contact us and we will arrange for your credit voucher to be issued.
Address: Unit 14, Grange Industrial Estate, Southwick, Brighton BN42 4EN, United Kingdom
All refund details are clearly outlined in:
- Every product page on the website
- Your purchase confirmation emails
- Returns portal emails
- The returns portal
- The paperwork included in your parcel
A Note From Us
We are a small team proudly supporting a large customer base, and we are incredibly grateful to be where we are today — thanks to our customers and supporting platforms.
To keep our prices as competitive as possible, we operate with a lean customer service team. This allows us to pass savings directly on to you.
To help us continue offering beautiful pieces at the best possible prices for your little one’s special occasion, we kindly ask that you review the information provided before getting in touch. Most common questions are already answered across our website and returns portal.
We truly appreciate your understanding and support, and we hope to be part of your family’s special moments for many years to come.
Condition of Returned Items
All items must be returned in their original condition: unworn, unused, unwashed, and free from marks, odours, pet hair, makeup, fake tan, damage, or any other signs of wear.
Items returned in a used, dirty, altered, damaged, or unsuitable condition will not be eligible for a refund or exchange and will be returned to the customer at the customer’s expense.
Any item that has been dry cleaned, washed, repaired, altered, or otherwise treated after delivery will also be deemed unsuitable for return.
For hygiene and quality control reasons, we cannot resell worn or used occasionwear to other customers.
Exchanges & Restocking Fee
A £5 restocking fee applies to all refunds and exchanges.
Important Information
- We do not collect returns from lockers
- All returns must be sent directly to our warehouse
- Our warehouse is not customer service. If you wish to speak to a customer service agent, please contact us here...
