Once your order has been dispatched, responsibility for the delivery lies with the courier until it has been successfully delivered to the delivery address provided.

A parcel will be considered successfully delivered where the courier can provide evidence of delivery, which may include (but is not limited to):

- A delivery photograph, or

- GPS location data, or

- Delivery scan records, or

- Confirmation that the parcel was delivered to the address provided or to a nominated safe place.

If a parcel is confirmed as delivered by the courier but is subsequently reported as missing or stolen, Lilly + Bo is unable to accept liability for the loss.

If you believe your parcel has been stolen after delivery, we recommend that you:

- Check around your property and any nominated safe place.

- Check with neighbours or other members of your household.

- Contact the courier directly for any additional delivery information.

- Report the theft to your local police if appropriate.

- Contact your home contents insurer, where applicable.

If you believe the courier has delivered your parcel to the wrong address or has failed to follow your delivery instructions, please notify us within 48 hours of the delivery notification. We will investigate the matter with the courier on your behalf.

Please note that any replacement or refund will be subject to the outcome of the courier's investigation. Where the courier confirms that the parcel was correctly delivered in accordance with the delivery instructions and provides supporting evidence, Lilly + Bo reserves the right to decline a refund or replacement.

We are committed to assisting our customers wherever possible and will always work with the courier to investigate any genuine delivery issues.