International Deliveries
For Royal Mail international services, the delivery aims (not guarantees) are:
| Service | Europe | Rest of World |
|---|---|---|
| International Tracked | 3–5 working days | 6–7 working days |
Royal Mail treats these as delivery aims, not guaranteed delivery dates. Delays can occur because of:
- Customs inspections
- Local postal services
- Weather
- Transport disruption
- Security checks
VAT & Customs
We kindly advise all overseas customers, including customers within Europe, that international orders are shipped on a Delivery Duties Unpaid (DDU) basis.
Depending on your country, import duties, VAT, customs fees, or handling charges may apply once the parcel arrives. These charges are determined by your local customs authority and are the responsibility of the customer.
We recommend contacting your local customs office before placing an order if you are unsure whether charges may apply.
Lilly + Bo cannot accept responsibility for customs charges, import taxes, or additional clearance fees. This also applies to returned goods.