Return Terms

We now offer free return postage for your convenience

(for orders made 28/05/2026 and after).

1. Rather than increasing the cost of every dress to cover returns, we offer a complimentary returns label on eligible UK orders.

2. All items are refundable if returned to our warehouse within 21 days of delivery. Once fully inspected and approved as restockable, refunds will be processed. This policy is non-negotiable.

Returns made after 21 days will be issued as a credit note only, valid for 365 days.

Your tracking will confirm when your parcel has arrived at our warehouse.
We do not send separate confirmation emails for received returns.

Please only contact us regarding your refund if more than 14 days have passed since your return was processed.

All refund details are clearly outlined in:

Every product page on the website
Your purchase confirmation emails
Returns portal emails
The returns portal
The paperwork included in your parcel

3. We believe in transparent pricing. A small £5 warehouse processing fee per order is deducted from refunded returns to help cover the cost of receiving, inspecting, steaming, quality-checking, and carefully repacking dresses back into our warehouse.

Exchanges and store credit returns are processed free of charge.

Sale Items

We no longer can offer refunds or exchange on sale items.

Details are clearly outlined in:

Every product page on the website
The returns portal

Our Kindness Policy 🤍

At Lilly + Bo, we believe kindness, respect, and understanding are essential in every interaction.

We are a small, family-run business that has proudly served our customers for over 11 years. Behind every order is a real person who genuinely cares about creating beautiful products and providing fair, transparent service.

We welcome feedback and understand that sometimes things do not go perfectly. We are always happy to help when concerns are raised respectfully and constructively.

We kindly ask that all communication remains:

Polite and respectful
Free from abusive, aggressive, or threatening language
Focused on resolving concerns rather than placing blame

We reserve the right to pause or end communication where conversations become hostile, personal, or distressing to our team. This helps us maintain a safe and positive environment for everyone involved.

Kindness goes both ways — and when it is present, we will always do our very best to help.