Purchased through Debenhams



If your purchase was made through Debenhams, all customer service enquiries — including returns, refunds, delivery issues, and order updates — need to be handled directly through their customer support team.

If you’re having difficulty with Debenhams’ customer service, and it has been more than 14 days since your item was returned to our warehouse, please get in touch with us again.

Your tracking information will confirm when your parcel has arrived at our warehouse. We do not send a separate confirmation email upon receipt.

Refunds can take up to 14 days to process. Please note that the 14-day period begins once your return has been processed through our warehouse, which may not be the same date shown on your tracking.

We kindly ask that you only contact us regarding a refund if it has been more than 14 days since your return was processed.


To Return
To return your items for a refund, please ensure it is back to us within 28 days from the items delivery date. 

A prepaid voucher to return your item will be found in your package, if you no longer have this, please purchase through www.parceltogo.com. Or your preferred courier.
Don't forget to fill out your returns form.


Tamazi Fulfilment
Unit 14, Grange Road Industrial Estate
Southwick Brighton, East Sussex BN42 4EN
United Kingdom. 

Please note our fulfilment centre is not a customer service centre. If you have any questions, please contact customerservices@debenhams.co.uk


Terms
  • Full priced items are fully refundable if returned within 28 days. 

    The 28 days start the day the parcel is delivered. 29 days and over a credit note will be provided, that can be redeemed within 365 days. 

  • Refunds are processed within 14 days of us receiving the item. Terms starts when the parcel is processed through our warehouse, which may not be the day of delivery.

  • Faulty items  We want you to be completely happy with your purchase. If any item arrives faulty, please let us know within 48 hours so we can make it right for you. In these cases, we’ll cover all return shipping costs. If the returned item is confirmed to be faulty, we’ll take full responsibility and arrange a replacement or refund promptly. Any item returned to us and deemed faulty will remain the responsibility of the recipient.

  • Even if the incorrect item has been sent in error, all items needs to be returned to us with 28 days for a refund.
  • If you are purchasing multiple dresses and one is out of stock, the delivered items still falls under the 21 days return policy.