Returns + Exchanges

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
All RETURNS
A £5 restocking fee is required when exchanging or refunding an order.

Terms
  • All full priced items are fully refundable if returned within 21 days. 

    The 21 days start the day the parcel is delivered. 22 days and over a credit note will be provided, that can be redeemed within 365 days. A £5 restocking fee will be applied to the order.

  • Refunds are processed within 14 days of us receiving the item.
  • Sale items can be exchanged only. A £5 restocking fee will be applied.
  • Faulty items must be reported to us within 2 working days.
  • Even if the incorrect item has been sent in error, all items needs to be returned to us with 21 days for a refund.
  • Exchanges must be returned to us within 30 days of the delivery date. 
  • Refund terms starts when the parcel is delivered. 
  • If you are purchasing multiple dresses and one is out of stock, the delivered items still falls under the 21 days return policy.
  • Please see more terms here.... (click here)



PURCHASED THROUGH www.lillyandbo.co.uk
Full-priced items - To return your items for a refund or exchange, please send to either address warehouse as below; (please note we do not cover the cost of postage)
Sale items -  Sale items can be exchanged. A £5 restocking fee will be applied.

* England + Other Countries

Tamazi Fulfilment
Unit 14, Grange Road Industrial Estate
Southwick Brighton, East Sussex BN42 4EN
United Kingdom. 

We recommend Parcel2go as a return service.www.parcel2go.com. 

* Australia + Other Countries

Lilly + Bo - 18 Cressbrook Way 6020 Perth Western Australia.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

PURCHASED THROUGH Debenhams

Full priced items - To return your items for a refund please return to;

Tamazi Fulfilment
Unit 14, Grange Road Industrial Estate
Southwick Brighton, East Sussex BN42 4EN
United Kingdom. 
A prepaid voucher to return your item will be found in your package.
If you have any questions please contact customerservices@debenhams.co.uk



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


PURCHASED THROUGH NOTHS

Full priced items - To return your items for a refund or exchange, please send to our warehouse as below; (please note we do not cover the cost of postage)

Tamazi Fulfilment
Unit 14, Grange Road Industrial Estate
Southwick Brighton, East Sussex BN42 4EN
United Kingdom. 
We recommend Parcel2go as a return service. www.parcel2go.com. 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

PURCHASED THROUGH ETSY UK

Full priced items - To return your items for a refund or exchange, please send to our warehouse as below; (please note we do not cover the cost of postage)

Tamazi Fulfilment
Unit 14, Grange Road Industrial Estate
Southwick Brighton, East Sussex BN42 4EN
United Kingdom. 
We recommend Parcel2go as a return service.  www.parcel2go.com

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

PURCHASED THROUGH ETSY AUS

Full priced items - To return your items for a refund or exchange, please send to our warehouse as below; (please note we do not cover the cost of postage)

Lilly + Bo
18 Cressbrook Way 6020 Perth Western Australia.
 
----------------------------------------
The small print
  • All full priced items are fully refundable if returned within 21 days. 22 days and over a credit note will be provided, that can be redeemed within 365 days.
  • Refunds are processed within 14 days of us receiving the item.
  • Sale items can be exchanged only. A £5 restocking fee will be applied.
  • Faulty items must be reported to us within 2 working days.
  • Even if the incorrect item has been sent in error, all items needs to be returned to us with 21 days for a refund.
  • Exchanges must be returned to us within 30 days of delivery date. 
  • Refund terms starts when the parcel is delivered. 
  • If you are purchasing multiple dresses and one is out of stock, the delivered items still falls under the 14 days return policy.
  • Please see more terms here.... (click here)