We now offer free return postage for your convenience
(for orders made 28/05/2026 and after).
Hows to Prepare Your Return
- Returns must be completed via our returns portal: Lilly + Bo Returns Portal
- Use the returns note included in your parcel - Write the items you are returning on the form.
- Place both the items and the completed returns note inside your parcel.
- We now offer free return postage for your convenience, you will find this in your package.
Drop-Off Your Parcel
- Take your parcel to your chosen drop-off location.
Important Information
- All items are refundable if returned within 21 days of delivery.
- Items must be returned in original condition with tags attached.
- The security ribbon inside the hem must remain intact and unaltered.
Final Steps
- Please keep your proof of postage receipt until your refund has been processed.
- Refunds can take up to 14 days to process. This 14-day period begins once your return has been processed by our warehouse, which may not be the same date shown on your tracking. Please check your tracking to see delivery date
- Refunds are issued to the original payment method.
Keep in mind
All items are refundable if returned within 21 days of delivery.
Returns made after 21 days will be issued as a credit note only, valid for 365 days.
Your tracking will confirm when your parcel has arrived at our warehouse.
We do not send separate confirmation emails for received returns.
Please only contact us regarding your refund if more than 14 days have passed since your return was processed.
All refund details are clearly outlined in/on:
- Every product page on the website
- Your purchase confirmation emails
- Returns portal emails
- The returns portal
- The paperwork included in your parcel.
Refunds
- Items are refundable if returned within 21 days of delivery
- Returns after 21 days will receive a credit note only
- Credit notes are valid for 365 days
We ask you don't make contact regarding your refund, unless it has been over the 14 day processing time frame.
Processing:
- Refunds can take up to 14 days to process
- The 14 days begins once your return has been received and processed by our warehouse (not your tracking delivery date)
- We do not send confirmation emails when returns are received — please refer to your tracking
Important:
Please only contact us regarding a refund if more than 14 days have passed since processing
Returns Conditions
All items must be:
- Unworn
- In original condition
- Fully resellable
Security Tag Policy
All garments include a security tag attached inside the hem:
- The tag must remain intact and in its original position
- If removed, tampered with, or reattached → return will be rejected
Non-Resellable Returns
We reserve the right to reject returns that are not in resellable condition, including:
- Worn items
- Marks, stains, or damage
- Odours (perfume, food, smoke, detergent, etc.)
Rejected Returns
- No refund will be issued
- Customer must pay postage to have item returned
- Items not reclaimed may be disposed of
Sale Items
- Gotta Go Sale: Exchange or credit note only (no refunds)
- Standard Sale Items: Refundable within 21 days
Restocking Fee
A £5 restocking fee applies to all refunds. The fee is per order, not item.
Faulty Items
- Must be reported within 48 hours of delivery
- We will cover return shipping
- Once confirmed, we will offer a replacement or full refund
Incorrect Items
- Must be returned within 21 days to be eligible for refund or replacement
Exchanges
- Items must be returned within 30 days of delivery
Delivery
- Returns must be sent directly to our warehouse
- We do not collect from lockers
A Note From Us
We are a small team supporting a large customer base, and we work hard to keep our prices as competitive as possible.
To do this, we keep our operations lean — which means we kindly ask customers to review the information provided across:
- Your order confirmation
- Returns emails
- The returns portal
- Our website
Most queries are already answered there, helping you get the fastest possible support.
We truly appreciate your understanding and support 💛
