Returns

Returns ::
To return your items for a refund or exchange, please send to the following address;
*please note we do not cover the cost of postage, however we do cover the cost of re-sending an exchanged item once as a gesture of goodwill.
 

England + Other Countries

Tamazi Fulfilment
Unit 14, Grange Road Industrial Estate
Southwick Brighton, East Sussex BN42 4EN
United Kingdom 

We recommend Parcel2go as a return service.www.parcel2go.com. They will track your parcels and can pick up if required. It is not necessary to insure your goods. If you have proof that your item was sent and it was lost, we will cover the cost.

 

Australia + Other Countries

Lilly + Bo
10 Gayton Place North Beach 6020 Australia

    We do not pay for exchange postage on international deliveries.
    Refunds & Exchanges::
    Refunds are processed within 14 days of us receiving the item.
    We refund on all items except;
    sale items, custom colour fabrics and custom sizes.
     
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    The small print
    • Faulty items must be reported to us within 2 working days.
    • Even if the incorrect item has been sent in error, all items needs to be returned to us with 21 days for a refund.
    • All items are fully refundable if returned within 21 days. 22 days and over a credit note will be provided, that can be redeemed within 365 days.
    • Exchanges must be returned to us within 30 days of delivery date. 
    • Refund terms starts when the parcel is delivered. 
    • If you are purchasing multiple dresses and one is out of stock, the delivered items still falls under the 14 days return policy.
    • Please see more terms here.... (click here)