Faulty items must be reported to us within 2 working days.
Terms ::
All sale items are not subject to refunds. Exchanges are possible if the item is in stock.
Even if the incorrect item has been sent in error, all items needs to be returned to us with 14 days for a refund.
England + Other Countries - 21A Tudor Close Hove BN3 7NR
*please note we do not cover the cost of postage, however we do cover the cost of re-sending exchanged items as a gesture of goodwill.
We recommend Parcel2go as a return service. They will track your parcels and can pick up if required. It is not necessary to insure your goods.
www.parcel2go.com
We do not pay for exchange postage on international deliveries.
Refunds & Exchanges::
Refunds are processed within 14 days.
We refund on all items except;
Sale items, custom changes, colour fabrics and custom sizes.
No exchanges on custom changes, colour fabrics and custom sizes.
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The small print
All items are fully refundable if returned within 14 days. 15 days and over a credit note will be provided, that can be redeemed within 365 days.
Exchanges must be returned to us within 90 days of delivery date.
Refund terms starts when the parcel is delivered.
If you are purchasing multiple dresses and one is out of stock, the delivered items still falls under the 14 days return policy.
Exclusive Range -If we have the dress in stock delivery will take 2-7 days.If we do not have the item in stock it will may take up to around 30 days. We also suggest ordering dresses 3 months in advance. If you require a dress sooner, please email us; hello@lillyandbo.co.uk
Off the shelf - Dress may take 2-7 days.
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UK Standard Delivery - Hermes (Monday - Saturday) – £3.90 | 2-7 days
We do not send tracking details, unless a parcel has not been received within 7 days.
Two day delivery - Please contact us to request this service.
Scottish IslandsUK Standard Delivery - £8.39
GCC Countries - DPD Couriers - £13.98
(Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates.)
Delivery to the rest of the world - DHL 3-5 days – £12
Stock permitting, all orders are usually dispatched within 24 hours.
