Returns & Refund Information

All items are refundable if returned within 21 days of delivery.

Returns made after 21 days will be issued as a credit note only, valid for 365 days.

Your tracking will confirm when your parcel has arrived at our warehouse.
We do not send separate confirmation emails for received returns.

Please only contact us regarding your refund if more than 14 days have passed since your return was processed.

All refund details are clearly outlined in:

• Every product page on the website
• Your purchase confirmation emails
• Returns portal emails
• The returns portal
• The paperwork included in your parcel

A Note From Us

We are a small team proudly supporting a large customer base, and we are incredibly grateful to be where we are today — thanks to our customers and supporting platforms.

To keep our prices as competitive as possible, we operate with a lean customer service team. This allows us to pass savings directly on to you.

To help us continue offering beautiful pieces at the best possible prices for your little one’s special occasion, we kindly ask that you review the information provided before getting in touch. Most common questions are already answered across our website and returns portal.

We truly appreciate your understanding and support, and we hope to be part of your family’s special moments for many years to come.

Returns Terms

Fully Priced Items

• Fully priced items are refundable if returned within 21 days of delivery.
• Items returned after 21 days will receive a credit note only (valid for 365 days).

Sale Items

• Gotta Go Sale: Exchange or credit note only (no refunds)
• Standard Sale Items: Refundable if returned within 21 days

Refund Processing

Refunds are processed within 14 days of receiving and processing your return.

Please note:

• The 14-day period begins once the return has been processed through our warehouse
• This may not be the same date shown as delivered on your tracking

Condition of Returned Items

All items must be returned in their original condition: unworn, unused, unwashed, and free from marks, odours, pet hair, makeup, fake tan, damage, or any other signs of wear.

Items returned in a used, dirty, altered, damaged, or unsuitable condition will not be eligible for a refund or exchange and will be returned to the customer at the customer’s expense.

Any item that has been dry cleaned, washed, repaired, altered, or otherwise treated after delivery will also be deemed unsuitable for return.

For hygiene and quality control reasons, we cannot resell worn or used occasionwear to other customers.

Exchanges & Restocking Fee

A £5 restocking fee applies to all refunds and exchanges.

Faulty Items

If your item arrives faulty:

• You must notify us within 48 hours of delivery
• We will cover all return shipping costs
• Once confirmed, we will arrange a replacement or full refund

Items claimed as faulty remain the responsibility of the customer until received and assessed.

Incorrect Items Sent

If an incorrect item has been received, it must be returned within 21 days to be eligible for a refund or replacement.

Multiple Dress Orders

If purchasing multiple items and one becomes out of stock, any delivered items remain subject to the standard 21-day return policy from their delivery date.

Important Information

• We do not collect returns from lockers
• All returns must be sent directly to our warehouse
• Our warehouse is not customer service. If you wish to speak to a customer service agent, please contact us here...