Product Returns
Returns ::
To return your items for a refund or exchange, please follow the link
Terms ::
All sale items are not subject to refunds. Exchanges are possible if the item is in stock.
England + Other Countries - 21A Tudor Close Hove BN3 7NR
*please note we do not cover the cost of postage
We recommend Parcel2go as a return service. They will track your parcels and can pick up if required. It is not necessary to insure your goods.
www.parcel2go.com
We do not pay for exchange postage on international deliveries.
Refunds ::
Refunds are processed within 14 days.
We refund on all items except; Dresses with alterations, custom colours or size, sale items.
Even if the incorrect item has been sent in error, all items needs to be returned to us with 14 days for a refund.
If you have cancelled an item, please allow 14 days for your refund.
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The small print
- All items are fully refundable if returned within 14 days. 15 days and over a credit note will be provided, that can be redeemed within 365 days.
- Exchanges must be returned to us within 90 days of delivery date.
- Refund terms starts when the parcel is delivered.
- If you are purchasing multiple dresses and one is out of stock, the delivered items still falls under the 14 days return policy.
- Please see more terms here.... (click here)
